Video Details      

ACM CSCW 2000 - User experience of CLIVE/mbanx solution

The video illustrates how a customer logged in from home over a single phone line to a web-based internet banking self-service can invoke human assistance on demand using a customer care technology called CLIVE. The video shows the functionality for this customer care technology and the business value identified from a collaborative research project between IBM Research and mbanx (a division of the bank of Montreal).                                               

Video Information
Year: 2000
Genre: Educational
Keywords: CSCW; Clive; communcation; IBM Research; Bank; computer-supported cooperative work;
Duration: 00:08:11
Color: Yes
Sound: Yes
Amount of Motion: Low
Language: English
Sponsor: N/A
Contributing Organization: Assocation for Computing Machinery (ACM)
Transcript Available: No

Digitization Information
Digitization Date: 2004
Digitizing Organization: Open Video

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