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Video Details |  |
ACM CSCW 2000 - User experience of CLIVE/mbanx solution
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The video illustrates how a customer logged in from home over a single phone line to a web-based internet banking self-service can invoke human assistance on demand using a customer care technology called CLIVE. The video shows the functionality for this customer care technology and the business value identified from a collaborative research project between IBM Research and mbanx (a division of the bank of Montreal). |
MPEG-1| Video Information | |
| Year: | 2000 |
| Genre: | Educational |
| Keywords: | CSCW; Clive; communcation; IBM Research; Bank; computer-supported cooperative work; |
| Duration: | 00:08:11 |
| Color: | Yes |
| Sound: | Yes |
| Amount of Motion: | Low |
| Language: | English |
| Sponsor: | N/A |
| Contributing Organization: | Assocation for Computing Machinery (ACM) |
| Transcript Available: | No |
| Digitization Information | |
| Digitization Date: | 2004 |
| Digitizing Organization: | Open Video |
